Mobile / Live
When you open an account with 77juya and access our lobby — whether that is the live tables, slot rooms or sportsbook — these terms form the agreement between you and us. Access to our platform depends on your local law and whether your region is eligible, so please read this page carefully before you start.
These terms set out the rules that govern every interaction you have with 77juya — from creating your account and making a deposit through Upay or Bank Transfer, to placing a wager on a live table or a slot session, and finally requesting a withdrawal back to your wallet. They are not a separate document for each service; one agreement covers the whole platform. We update these terms when our services change, and the version shown on this page is always the current one. Continuing to use the account after an update means you accept the revised terms. If you disagree with any revision, the right course is to stop using the account and contact our support team to close it. Eligibility to use the platform depends entirely on the laws of your region — we do not override local regulation, and access is available only where permitted. Transactions processed through Upay or Bank Transfer are subject to both these terms and the conditions of the payment provider you choose. Where those two sets of terms conflict, ours apply to the account side and the payment provider's apply to the transfer itself.
Not every part of your interaction with 77juya falls under the same rule. Understanding what is inside and outside the scope of these terms helps you know where to look when a question comes up — whether that is about your account balance, a game session or a payment query.
Your login credentials, account settings, session history and any communication between you and our support team are fully within scope. Rules about verification, account suspension and closure all sit here.
Deposits and withdrawals processed through Upay or Bank Transfer are covered by these terms on our side of the transaction. The payment provider's own rules also apply once funds leave or enter our system.
The games, odds, promotional notices and lobby content we publish are governed by these terms. We control what appears in the lobby; studios like PG Soft and Habanero supply the game content under their own licensing.
External links, payment gateways and studio platforms operate under their own terms. We are not responsible for the content or conduct of any third-party service once you leave our platform through an external link.
These terms are not only obligations — they also set out what you can do. You have the right to review your full transaction history at any time by opening the account dashboard; every deposit through Upay or Bank Transfer and every withdrawal request is logged there with its status. If you spot an error in your account details — a wrong name, a mismatched phone number tied to your wallet — you can correct it by going to the account settings page and following the verification fields shown there. For anything that the dashboard does not resolve, you can raise a question directly with our support team through the contact routes listed on this page. We aim to acknowledge account-related queries promptly, though resolution time depends on the nature of the issue and any verification steps required. You also have the right to request that your account be closed; send that request through support and we will process it in line with the closure steps set out in these terms.
Open the account dashboard to see your full deposit and withdrawal history, including the payment method used — Upay or Bank Transfer — and the current status of each request.
Head to account settings to update personal details or wallet information. Follow the verification fields shown there; some changes require identity confirmation before they take effect.
If a transaction or account action does not match what these terms describe, contact support with your account reference and a description of the issue. We will investigate and respond through the channel you used to reach us.
You may close your account at any time by submitting a closure request to support. Any pending balance is processed according to the withdrawal steps in these terms before the account is deactivated.
If any part of these terms raises a question — about your account status, a transaction processed through Upay or Bank Transfer, or how a specific rule applies to your situation — reach us through the routes below. We only list channels that are visibly available on the site; we do not list operating hours or response-time commitments we cannot stand behind.
Open the chat widget from any page while signed in. Use it for account-level questions about these terms, including transaction disputes or access queries tied to your account.
Send a written query to the support email address shown in your account settings. Include your account reference and the specific clause or transaction you are asking about for a faster response.
The help section inside your signed-in account lists common terms questions alongside the relevant steps. Check it first — many account and payment queries are answered there without needing to contact us directly.
We handle the obligations in these terms through account-level controls you can see and act on. Session data, transaction logs and your account settings are stored in your dashboard for as long as your account remains open and for the period required after closure as set out in these terms. Changes to personal data, wallet links and account status go through the verification steps visible in your account — we do not process those changes outside that path.
Transaction records and account history are kept for the period stated in these terms. After account closure, we retain only the data required by the applicable rules of the region in which you hold the account.
Your account is protected through the login credentials you set. If you suspect unauthorised access, update your password immediately via account settings and contact support with your account reference.
We use session cookies to keep your account active while you browse the lobby. The cookie notice shown on first visit explains what we collect and how long it persists. You can adjust browser settings to manage cookies.
To request a correction to data we hold, or to ask how a clause applies to your account, contact us through live chat or email with your account reference. We will confirm receipt and outline the next step.
The questions below cover what we hear most often when it comes to understanding how these terms work in practice — from eligibility and account rules to payment coverage and how to raise a dispute.
Yes. Any deposit or withdrawal processed through Upay or Bank Transfer on your account is covered by these terms on our side. The payment provider's own conditions also apply to the transfer leg. Both sets of rules run alongside each other; they do not replace one another.
We publish the updated version on this page. Continuing to use the account after the update means you accept the new terms. If you do not agree, you can request account closure through support before the change takes effect on your next session.
Access depends on the laws of your region and whether your location is among the eligible areas we serve. We do not override local regulation. Check the eligibility notice in the account registration flow to see whether your region qualifies before creating an account.
Open your account dashboard and locate the transaction in your history. Note the reference number, then contact support via live chat or email with that reference and a description of the issue. We will review the transaction log and respond through the channel you used.
Studios like PG Soft and Habanero supply the game content in our lobby. These terms govern your account and how you access that content on our platform. The studios operate under their own licensing; our terms do not extend to their internal systems or game mechanics.
Send a closure request to our support team through live chat or email. Include your account reference. Any confirmed balance is processed through your registered withdrawal method — Upay or Bank Transfer — before the account is deactivated, following the steps set out in these terms.