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77juya sets out these legal terms so you know exactly what governs your account, how your data is handled, and where this policy applies. Access to the platform and its features depends on your local law and eligible regions — read these terms before you proceed.
These terms govern the relationship between you and 77juya whenever you access our platform, create an account, or carry out any transaction — including deposits through Upay or Bank Transfer. Our policy is written to reflect the realities of operating in Bangladesh and connected eligible regions, where local law shapes what we can offer and how we can offer it. We do not make blanket guarantees about access or availability; instead, we describe what the platform does and requires in plain terms. Where a conflict exists between what you expect and what local law permits, local law takes precedence. We update these terms when our services change or when regulatory guidance requires it. When we do, the revised version is published here and takes effect from the date shown at the top of this page. Continuing to use your account after a change is published means you have accepted the updated terms. Transactions processed through Upay or Bank Transfer are subject to both our internal account rules and the conditions set by those payment networks. If a payment is declined or held, the reason may sit with the payment provider rather than with us. Your account wallet records each transaction, and you can check that history from the transaction log in your account dashboard.
Not every aspect of your experience falls under the same set of rules. This section draws a clear line between what our legal terms directly cover and what sits outside their scope, so you are not left guessing when a question comes up.
Our policy governs how your account is created, verified, suspended or closed. Steps shown inside your account settings — including identity verification and wallet linking — are part of this scope. Eligibility depends on your local law and the region from which you access the platform.
Deposits and withdrawals processed through Upay or Bank Transfer fall inside our policy. We record each transaction in your account wallet log. However, the payment network's own conditions apply in parallel, and delays or rejections originating there are outside our direct control.
Game descriptions, odds displays and promotional notices published on 77juya are covered by our content policy. We aim to keep published information accurate, but game availability and feature details may change when studio updates are pushed by providers such as PG Soft or Habanero.
Payment processors, game studios and any external links we reference operate under their own terms. Our legal policy does not extend to their practices. If you have a dispute with a third-party service, their own published terms and support routes are the starting point.
Your account is the practical tool through which most of your rights under this policy are exercised. Want to check what data we hold against your profile? Open your account settings and navigate to the profile and history section — the records shown there reflect what we store. If something looks wrong, you can request a correction by contacting our support team directly through the live chat route published on the site. Withdrawal requests, transaction logs and deposit records are all accessible from the account dashboard without needing to contact us first. If you believe a transaction has been processed incorrectly — whether through Upay or Bank Transfer — raise it with our support team and reference the transaction ID shown in your wallet history. We will check our records against what your account shows and respond through the same channel you used to contact us. You do not need a lawyer to exercise these rights; the account interface and our published support routes are the access points.
Open the transaction log in your account dashboard to see your full deposit and withdrawal history. Each entry shows the method used — Upay, Bank Transfer or another configured rail — along with the date and status.
If your registered name, contact number or wallet details are outdated or incorrect, go to the profile section of your account. Fields that cannot be edited directly must be updated through a support request with the correct details attached.
For any question about how this policy applies to your account specifically, reach our support team through live chat. Quote your account reference and the section of the policy your question relates to so we can give you a precise response.
If you want to close your account, submit a written request through the support channel. We will confirm receipt, process any outstanding balance to your linked wallet, and confirm closure once the balance is clear and identity checks are complete.
Three contact routes are published on the site for policy and account queries. Use the channel that fits your situation — live chat for time-sensitive account issues, email for formal written requests, and the on-site help section for self-service policy reading.
The live chat button is visible on every page once you are signed in. Use it to raise account-specific legal questions, report a transaction discrepancy or ask for clarification on any clause in this policy. Reference your account ID when you open the conversation.
For formal requests — such as a written correction to your account data or a policy dispute — use the email address published in the Contact section of the site. Written requests through email create a timestamped record that both you and we can refer back to.
The Help section of the site contains the published versions of our terms, this legal policy, and the privacy notice. You can read, download or copy the text directly from there without needing to contact support for a copy.
We handle the data linked to your account with the intention of keeping your session history, wallet records and identity details accessible to you and protected from unauthorised access. Here is how each area works in practice.
We collect and store the account data you provide at registration — name, contact details and linked payment method. This data is used to operate your account, process transactions through Upay or Bank Transfer, and respond to support requests. We do not sell your account data to third parties.
The site uses cookies to maintain your login session, remember your account preferences and support navigation across game categories. You can adjust cookie settings through your browser. Disabling certain cookies may affect how the site functions during your session.
Your account is protected by the login credentials you set at registration. We recommend using a unique password not shared with other services. If you suspect unauthorised access to your account, contact us immediately through live chat or email so we can take the appropriate steps.
We retain account records for as long as your account is active and for a period after closure as required by applicable rules. To request a copy of what we hold or to ask about deletion, contact us in writing through the email route published on the site.
The questions below cover what comes up most often when reading through this policy. If yours is not here, the live chat and email routes in the support section above are the right places to ask.
Access and the applicability of this policy depend on your local law and the eligible regions from which the platform is available. If the platform is accessible in your region, these terms govern your account. We recommend checking your local regulations before creating an account.
Open your account settings and go to the profile and history section. Your registered details and transaction log are shown there. For a full formal data record, submit a written request through the email support route — we will respond with what we hold linked to your account.
Yes. Some fields — such as your contact number or wallet reference for Upay or Bank Transfer — can be updated directly in your account profile. Fields that are locked for security reasons require a support request with the correct details and relevant identity confirmation as shown in the account instructions.
After account closure, we retain your records for the period required by applicable rules. During that retention period, you can still request a copy of your data through our email support route. Once the retention period expires, data is removed from active systems in line with our internal process.
Start with the transaction log in your account dashboard to get the transaction ID and status. Then contact our support team via live chat or email, quoting that ID. We will cross-check our records. If the issue originates with the payment network itself, we will point you to the relevant channel for that provider.
We update these terms when the platform changes or when applicable guidance requires it. The revised version is published here with the effective date shown at the top of the page. Continuing to use your account after an update is published confirms your acceptance of the revised terms.