Mobile / Live
77juya is clear about what data we collect, why we hold it and how you can act on it — because your account should feel like yours, not ours. Access to this platform depends on your local law and eligible regions in Bangladesh.
This policy sets out the categories of information 77juya collects when you create an account, browse the lobby, or complete a transaction. That includes identity details you provide at registration, transaction records linked to payment methods such as Upay and Bank Transfer, device and browser signals collected during your session, and support messages you send us. We collect this data to operate your account, process your financial requests, and respond to questions you raise with our support team. We do not sell your personal data to third parties. Where we share data with service partners — for example, to process a Bank Transfer request — that sharing is governed by agreements that restrict how those partners may use your information. We retain data only for as long as it is needed for the purpose it was collected, or as required under applicable rules that may apply depending on your location. If you access the platform from Bangladesh, your use and our data handling are both subject to whatever local law and eligible regional rules apply to your account. You can contact us at any time to ask which data we hold about you.
Not every interaction with the 77juya brand falls under this policy in the same way. Some areas are covered directly; others involve third-party services that operate under their own terms. Understanding the boundary helps you know which rules apply to each part of your experience.
Login activity, account settings, session history and any details you enter when opening or updating your profile are all covered by this policy. We hold that data and you can ask to review or correct it at any time through the account dashboard or support.
When you send a deposit or request a withdrawal through Upay or Bank Transfer, the transaction record sits inside your account history and falls within this policy. The payment processor handling the transfer operates under its own privacy terms, which we link where visible in the cashier.
Pages you visit on 77juya, lobby sections you open, and game categories you browse generate session data that this policy covers. Cookies used to keep your session active or measure page performance are described in the cookie notice linked in the site footer.
Links to external sites, game studio interfaces loaded inside the lobby, and any identity verification service we connect you to during account setup operate under their own privacy policies. We are not responsible for how those external parties handle your data once you leave our platform.
You have a clear set of actions available to you regarding the personal data 77juya holds. These are not abstract legal statements — each one maps to a step you can take through your account or by contacting support. First, you can review the data held on your account: log in, open the account settings page, and check the profile and transaction sections where your stored details are visible. Second, if any detail is incorrect — for example, a name or contact address entered at registration — you can update it directly in profile settings or ask support to correct it if the field is locked. Third, if you want to know exactly what data we hold beyond what is visible in your account, you can send a written request to our support team and we will respond with a summary. Finally, if you believe we are holding data we should not be, you can raise a dispute through the same support channel. Whether any further legal remedies apply depends on local law and the eligible region your account is registered under.
Open account settings after logging in to see your stored profile details, transaction history and any communication preferences we hold. The data visible there is live — it reflects what we currently hold for your account.
If a name, email or contact number on your account is wrong, update it in the profile section or contact support with the correction. Locked fields — such as those tied to identity verification — require a support request.
Send a written request via our support channel and ask which personal data we hold beyond what is shown in your account. We will prepare a summary and return it to you through the same route you used to ask.
If you believe we are processing data we should not hold, raise this through support. We will review the claim and respond. Any further action available to you depends on the local law and eligible region that applies to your account.
If you have a question about this policy, want to review data we hold, or need to report a concern, these are the contact routes available. Use the channel that suits your question — detailed data requests are handled faster when submitted in writing so we have a clear record of what you are asking.
Open the live chat icon from any page on 77juya. Use this for quick policy questions or to ask which support route handles your specific request. The chat team can escalate data requests to the right contact.
For written data requests — including asking to review records, correct details or raise a dispute — send your question to the support email address listed on the Contact page. Written requests give us a clear record and make follow-up easier.
The Help section accessible from your logged-in account dashboard includes published answers to common privacy questions. Check there first; if your question is not covered, use live chat or email to reach the team directly.
The steps below describe how 77juya approaches each part of the data life cycle — from the moment you log in to the point where your data is no longer needed. Each point maps to something you can verify through your account or the published policy documents.
We keep your account data for as long as your account is active and for a period afterward as required by applicable rules. When data is no longer needed for the purpose it was collected, we remove it from active systems. Retention periods may vary depending on local law in your eligible region.
Cookies on 77juya are used to maintain your session, remember language preferences and measure how pages are used. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account pages load or how your session is maintained.
Your login credentials are stored in hashed form — we do not hold your password in readable text. If you suspect unauthorised access to your account, change your password immediately through account settings and contact support. We do not ask for your password through chat or email.
When this privacy policy changes in a material way, we publish the updated version on this page and note the revision at the top of the document. Continuing to use the platform after a published update means you have seen the revised terms. Check this page if you want to see the current version.
These are the questions we hear most often about data, account records and your rights under this policy. If your question is not here, the support team can help through live chat or email.
We collect the details you enter at registration — name, email address and contact number — plus device and browser signals generated during your session. Transaction data linked to Upay or Bank Transfer payments is also recorded in your account history. We collect only what is needed to operate your account.
Much of your account data is visible directly in your profile and transaction history after you log in. For a fuller picture beyond what the dashboard shows, send a written request to the support email. We will compile a summary and send it back through the same channel.
Open account settings and edit any unlocked profile fields directly. If a field is locked — for example, one tied to an earlier identity check — contact support with the correct details and we will update the record after reviewing your request. Corrections to payment-related fields may require additional verification.
We share data with service partners only where it is necessary to operate your account — for example, processing a Bank Transfer or Upay transaction. Those partners are bound by agreements that limit how they may use your data. We do not sell personal data. Third-party links from our site operate under their own privacy terms.
We retain account data for a period after inactivity or account closure, as required by applicable rules in your eligible region. The exact period depends on local law. Data no longer needed for the purpose it was collected is removed from active systems. Contact support if you want details specific to your account.
Contact support through live chat or email with a clear description of the concern. We will review the claim and respond through the same channel. What further action is available to you — beyond contacting us directly — depends on your local law and the eligible region your account falls under.